Terms of Service — Sonex Industry

Effective date: 20-September-2026

Welcome to Sonex Industry. This website is operated by [Sonex Industry], trading as Sonex Industry (“we”, “us”, or “our”). These terms explain the conditions for using our website and purchasing our products.

1. Using our website

You must be legally capable of entering into a binding purchase agreement to place an order. You agree to provide accurate contact, billing, and delivery information.

You must not use our website for fraud, unlawful activities, uploading harmful material, or interfering with its operation.

2. Product information

We aim to provide accurate product descriptions, photographs, prices, and availability. Colours may appear different depending on your screen and lighting. Any approximate dimensions or capacities will be identified in the product listing.

These variations do not affect your right to receive products that match their description. Accessories are included only where stated in the listing.

Please follow the care and safety instructions supplied with your cookware.

3. Prices and payments

Prices are displayed in Pakistani Rupees (PKR), unless stated otherwise. Applicable delivery charges, taxes, and discounts will be shown before you complete your order.

Payment options are those available at checkout. Cash on delivery is available only where offered.

We may change prices for future purchases. If an error affects an order you have already placed, we will contact you before proceeding. We will not charge an increased amount without your agreement.

4. Orders and acceptance

An automatic order acknowledgement confirms that we have received your order. Your order is accepted when we confirm dispatch.

Before acceptance, we may decline an order because of stock shortages, an unserviceable delivery address, a material listing error, or reasonable concerns about fraud. We will inform you and refund any payment collected for a cancelled order.

If an item becomes unavailable, we will offer an alternative for your approval or a refund. We will not substitute products without your agreement.

5. Delivery

Delivery availability, charges, and estimated times are shown at checkout or in our Shipping Policy.

Please provide a complete address and an active telephone number. If delivery fails because of incorrect details or your unavailability, we will contact you to arrange the next step. Any additional delivery charge will be explained and agreed in advance.

Delivery dates are estimates unless expressly guaranteed. If an order is delayed or lost, contact us so we can investigate and arrange an appropriate resolution.

6. Cancellations

Contact us as soon as possible if you wish to cancel an order. Orders cancelled before dispatch will receive a full refund of any payment collected.

After dispatch, requests will be handled under our Return & Exchange Policy and applicable law.

7. Returns, exchanges, and refunds

Our Return & Exchange Policy, available on this website, explains eligibility, timeframes, return shipping charges, and refund arrangements.

For damaged, defective, incomplete, or incorrect products, please contact us with your order number and details of the issue.

Nothing in these terms or our policies limits your rights under applicable consumer law.

8. Product care and warranties

Any additional product warranty will be stated on the product page or in the documentation supplied with your purchase.

Damage caused by misuse, overheating, accidental damage, or cleaning contrary to the supplied instructions is not covered by a manufacturing-defect warranty. This does not exclude responsibility for a product defect or affect rights provided by law.

9. Website content

Content owned by or licensed to Sonex Industry, including our branding, photographs, product descriptions, and designs, is protected by applicable intellectual property laws.

You may view and share links to our products for personal use. Commercial reproduction or use of protected content requires permission from the relevant rights holder, except where permitted by law.

10. Privacy

Our Privacy Policy explains how we collect, use, and protect personal information when you browse our website, contact us, or place an order.

11. Service availability and responsibility

We take reasonable care to keep our website accurate and available, but temporary interruptions or errors may occur. Please report any issue affecting your order so we can help resolve it.

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded or restricted, including applicable obligations relating to defective products, fraud, or consumer rights.

12. Applicable law and complaints

These terms are governed by the applicable laws of Pakistan.

If you have a complaint, please contact us using the details below. This does not prevent you from approaching a competent consumer authority or court or exercising any other legal right.

13. Changes to these terms

We may update these terms by publishing a revised version with a new effective date. Changes apply prospectively. Orders already accepted remain subject to the terms in effect when they were placed, unless a change is required by law.

14. Contact us

Sonex Industry
Legal business name: Sonex Industry
Business address: Street # 6 Shamas Abad near Hayderi underpass G.T road Gujranwala
Email: sonex.industry01@gmail.com
Phone / WhatsApp: 0092 337 4399712

You may also contact us through our website’s Contact Us page.