Shipping Policy — Sonex Industry

At Sonex Industry, we take care to pack your cookware securely and deliver it safely.

Delivery coverage

We deliver to serviceable addresses across Pakistan. Delivery availability depends on your location and our courier’s coverage. For international or bulk orders, please contact us before placing your order to discuss delivery arrangements.

Order processing

Orders are normally processed within 1–2 working days after confirmation and, where applicable, payment verification. Public holidays are excluded.

If an item is unavailable or dispatch is delayed, our team will contact you with an update.

Estimated delivery time

Delivery normally takes 3–7 working days after dispatch, depending on your location. Remote areas may require additional time.

Delivery times are estimates. Courier disruptions, public holidays, severe weather, and other unexpected circumstances may cause delays.

Shipping charges

Applicable shipping charges are displayed at checkout before you place your order. Charges may vary according to the delivery address, order weight, and size.

Any free-delivery offer applies only when advertised and subject to its stated conditions.

Order tracking

Where tracking is available, we will share the courier details and tracking number after dispatch. You can also contact our team for assistance with your delivery status.

Delivery details and unsuccessful delivery

Please provide your complete address and an active telephone number when ordering. If you notice an error, contact us promptly. Address changes may not be possible after dispatch.

If delivery fails because of an incomplete address or the recipient’s unavailability, we will contact you to discuss the next step. Any additional delivery charge will be explained and agreed with you before redispatch.

Delayed, missing, or damaged orders

If your order has not arrived within the estimated delivery period, contact us with your order number. We will investigate with the courier and arrange an appropriate resolution.

Please inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact us as soon as possible, preferably within 48 hours, with your order number and clear photos of the product and packaging. An unboxing video can help but is not required.

The 48-hour reporting preference does not prevent you from reporting a defect discovered later. Verified issues will be handled under our Return & Exchange Policy, with Sonex Industry covering the shipping costs necessary to resolve faulty or incorrect deliveries.

Cancellations and returns

To cancel an order, contact us as soon as possible before dispatch. Orders cancelled before dispatch will receive a full refund of any payment collected.

After dispatch, return and exchange requests are handled under our Return & Exchange Policy.

Contact us

For shipping enquiries or help with your order, contact Sonex Industry through the WhatsApp button or Contact Us page on our website. Please include your order number so we can assist you promptly.